Privacy policy
Global Spice Specialty Foods, LLC
2 Burwood Lane, Suite 2
San Antonio, Texas 78216
sales@globalspiceco.com
Effective Date: July 6, 2026
Introduction
Global Spice Specialty Foods, LLC ("Global Spice," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit globalspiceco.com, use our online shop hosted through Shopify, or use the Global Spice ordering app (together, the "Services"), how we use it, who we share it with, and the choices you have about your information.
By using our Services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We only collect information that helps us serve our customers — primarily restaurants, hotels, and serious home cooks. We do not collect more than we need.
Information You Provide to Us
Contact Form (Website). When you reach out through the contact form on globalspiceco.com, we collect your name, phone number, email address, and the contents of your message.
Online Shop (Shopify). When you place an order through our online shop, we collect your name, email address, phone number, billing and shipping address, and payment information. Payment information is processed and stored by Shopify Payments, our secure third-party payment processor. We do not directly store your full credit card or bank account numbers.
App Account Setup. Customers who request access to the Global Spice ordering app provide us with their name, email address, phone number, business name, and delivery address. We maintain a record of your order history to fulfill your orders and provide reliable service.
Direct Communication. If you call, text, or email your sales representative, we may keep records of those communications to help us serve you better.
Information Collected Automatically
When you visit our Website or online shop, our hosts (GoDaddy and Shopify) automatically collect basic technical information, including your IP address, browser type, device type, the pages you visit, and the dates and times of your visits. This information is used for basic website analytics and security.
We use a small number of cookies on our Website and online shop. A cookie is a small file placed on your device that helps the site function and helps us understand basic visitor activity. You can accept or decline non-essential cookies through the cookie banner that appears when you first visit the site.
Information We Do Not Collect
- Sensitive personal information. We do not collect information about your race, religion, health, political views, or other sensitive categories.
- Children's information. Our Services are intended for businesses and adult consumers. We do not knowingly collect personal information from anyone under the age of 13. If you believe a child has provided us with personal information, please contact us at sales@globalspiceco.com and we will promptly delete it.
2. How We Use Your Information
We use the information we collect to:
- Respond to inquiries submitted through our Website
- Set up and manage your account on the Global Spice ordering app
- Process and fulfill your orders
- Communicate with you about your orders, deliveries, products, and account
- Improve our products, services, and online store
- Comply with our legal and tax obligations
- Protect the security and integrity of our Services
We do not use your information to build advertising profiles or sell you to advertisers.
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
We share information only in limited circumstances:
- Service providers. We share information with companies that help us run our business, including our website host (GoDaddy), our e-commerce platform and payment processor (Shopify and Shopify Payments), our accounting software (QuickBooks/Intuit), and our shipping and delivery partners (such as USPS and UPS). These providers are only permitted to use your information to perform services for us.
- Legal compliance. We may disclose information if required by law, subpoena, court order, or to protect the rights, property, or safety of Global Spice, our customers, or others.
- Business transfers. If Global Spice is ever involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We would notify you of any such change.
4. How We Protect Your Information
We use industry-standard safeguards to protect your information, including secure (HTTPS) connections on our Website and online shop, PCI-compliant payment processing through Shopify Payments, and limited internal access to customer records. While no system is 100% secure, we take reasonable steps to protect the information you share with us.
5. How Long We Keep Your Information
We keep your information only as long as it is needed for the purposes described in this Privacy Policy, or as required by law (for example, tax and accounting records). When information is no longer needed, we securely delete or anonymize it.
6. Your Choices and Rights
You have the right to:
- Access the personal information we hold about you
- Correct any information that is inaccurate or out of date
- Delete your information, subject to any legal obligations that require us to keep it
- Opt out of non-essential communications at any time
- Decline cookies through the cookie banner on our Website
To exercise any of these rights, contact us at sales@globalspiceco.com. We will respond within a reasonable time, typically within 30 days.
If you are a Texas resident, you have additional rights under the Texas Data Privacy and Security Act (TDPSA). If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what information we collect, the right to delete it, and the right not to be discriminated against for exercising these rights. We do not sell personal information.
7. Third-Party Links
Our Website, online shop, and social media accounts may link to third-party websites (for example, Pinterest, Instagram, or Facebook). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before sharing any information with them.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page and, if the changes are significant, we will provide additional notice (for example, by posting a notice on our Website). Your continued use of the Services after the changes take effect means you accept the updated policy.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Global Spice Specialty Foods, LLC
2 Burwood Lane, Suite 2
San Antonio, Texas 78216
Email: sales@globalspiceco.com
Phone: (210) 949-0622